We had a CQC inspection earlier this year, which was rated as “Good”. The inspector was particularly impressed with the conduct of our staff with service users.
All of the people who used the service with whom we spoke were very positive about the quality of care they
received. One of them said, “I absolutely look forward to seeing my care worker and simply can’t speak too
highly of the service.” Relatives were also complimentary with one of them remarking, “The staff have been
very good with family member. I can tell from how they speak about them that my family member sees the
staff as friends more than employees.”
We are encouraged by this, but will always strive to do better.